What's changed
Every ticket you open from the dashboard now also gets a private channel in the NGP Cloud Discord server. If your Discord account is linked, you're added to it automatically. If not, only staff can see it, and you keep working from the dashboard as before.
Messages sync both ways: staff replies in Discord appear live in your dashboard ticket, and replies from the dashboard are posted in the Discord channel. Closing the ticket in Discord closes it on the website too.
Tickets connected this way show a "Synced with Discord" badge.