What's changed
You can attach any type of file to a ticket or a ticket reply, not just images. Log files, config files, archives and screen recordings all work.
Images and videos preview inline in the ticket; other files show as a download with the file name and size. Each file can be up to 25 MB.
Files attached to the Discord channel for your ticket are copied into the ticket as well, so nothing gets lost if Discord deletes old attachments.